Support for the aGo plugins.
Two channels depending on your case. Pick the right one and we will get back fast.
You are a licensed customer.
Pro customers within their support year, free customers with an active support subscription, or Pro customers who renewed support.
Enter the tickets portal
Sign in with your account and validate your license key. Up to 3 new tickets every 30 days, attachments, full history and business-hours SLA.
Free user without support license.
Community support lives in the official wordpress.org forum of each plugin. It is free and open. The aGo team reviews those forums periodically, but priority of attention goes to customers with a license.
aGo Mail Pilot
Open wp.org forum → ago-ai-chatbotaGo AI Chatbot
Open wp.org forum → ago-legalaGo Legal
Open wp.org forum → ago-accessaGo Access
Open wp.org forum → ago-contactaGo Contact
Open wp.org forum →10 plugins are in the wordpress.org publication queue
ago-admin, ago-cleanup, ago-disable, ago-files, ago-harden, ago-maintenance, ago-media, ago-migrator, ago-monitor, ago-setup are in the process of being published. In the meantime, open an issue in the public repository:
github.com/sixtovaldese →Which one is yours?
- 01I bought a Pro plugin (ago-ai-pro or ago-legal-pro) less than 1 year ago→portal soporte.ago.cl
- 02I have an active support renewal→portal soporte.ago.cl
- 03I bought a support subscription for a free plugin→portal soporte.ago.cl
- 04I use a free plugin without paying anything→wp.org forum (free) or buy a subscription at USD 9.9/year
- 05I bought a Pro more than 1 year ago and did not renew support→renew (USD 9.9/year) or use the forum
What matters to know.
- What is a support license?
- An annual subscription that activates the direct channel of the aGo team at soporte.ago.cl. It is not required to use the plugins (they all keep working without it) but it is the only way to have tickets answered by the team with an SLA. The wp.org forum will always be available as a free alternative.
- How long does a reply take?
- Portal with license: up to 48 business hours for free plans, 24 business hours for Pro and bundle. wp.org forum: depends on team availability and the community, no SLA.
- Can I write you by direct email?
- We do not open a generic email channel. Email creates chaos without traceability and does not scale. The portal centralizes everything: ticket, attachments, history and SLA. If you have a commercial inquiry (not technical), use the contact form at /en/contacto.